It's worth mentioning a few things:
1) Everything with an engine and immobilizer (the CTX1300 included) intentionally has a drawn-out key reissue process (sometimes in time, some other times in price) to discourage fraud
2) The key (= the thing which makes the motorcycle start) is actually two parts: the metal key you can see and the RFID chip in the key handle that you cannot ;-) Duplicating the metal key is 5 minutes' work by any skilled machinist or locksmith. Duplicating the code in the chip is a whole different story
3) The dealer doesn't keep the keycode on file for the same reason safe manufacturers don't keep spare keys to the safes they sell -- it would expose both to huge liability for each and every theft that happens out there. It's much better, in both cases, to move that responsibility to the customer by asking them to "write down the key code on this page of the manual for further reference". If the customer didn't do it (and, most of the time, also if they lost ALL the keys), then a hefty charge is applied for "breaking into" the system, once again to discourage fraud. On safes, it's an actual break-in while on motor vehicles it's usually a matter of replacing the ECU altogether.
Nothing I've said above excuses them for cutting the wrong key
That's obviously a screw-up they will have to fix for themselves.
1) Everything with an engine and immobilizer (the CTX1300 included) intentionally has a drawn-out key reissue process (sometimes in time, some other times in price) to discourage fraud
2) The key (= the thing which makes the motorcycle start) is actually two parts: the metal key you can see and the RFID chip in the key handle that you cannot ;-) Duplicating the metal key is 5 minutes' work by any skilled machinist or locksmith. Duplicating the code in the chip is a whole different story
3) The dealer doesn't keep the keycode on file for the same reason safe manufacturers don't keep spare keys to the safes they sell -- it would expose both to huge liability for each and every theft that happens out there. It's much better, in both cases, to move that responsibility to the customer by asking them to "write down the key code on this page of the manual for further reference". If the customer didn't do it (and, most of the time, also if they lost ALL the keys), then a hefty charge is applied for "breaking into" the system, once again to discourage fraud. On safes, it's an actual break-in while on motor vehicles it's usually a matter of replacing the ECU altogether.
Nothing I've said above excuses them for cutting the wrong key
That's obviously a screw-up they will have to fix for themselves.
