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Discussion Starter · #1 · (Edited)
:350x700px-LL-66dd6d

...this has turned into a real issue...Getting a 'spare' 3rd key made for the CTX!!

Turns out, you order via the dealer and use your XXXX KEY CODE that they do not keep on file (???) - and VIN and ID.
Honda Part number: 35121-MGP-A93

$62.99

They order the blank from HONDA who then in turn sends it to a company in California where the key is LASER cut and then shipped to the dealer.

Today, my spare key arrived. It doesn't fit.
The company in California is claiming this is impossible. :350x700px-LL-66dd6d
If you look at the current key and the NEW key, you can see they don't match, not even close. Yet the order papers are all correct.

So, the manufacturer asked to see close up hi-rez pics of each key so they can figure out what's going on.

It's unknown what will happen next. Seems no one else out there has ordered a spare key yet.... :confused:

:mad:
 

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It's worth mentioning a few things:
1) Everything with an engine and immobilizer (the CTX1300 included) intentionally has a drawn-out key reissue process (sometimes in time, some other times in price) to discourage fraud
2) The key (= the thing which makes the motorcycle start) is actually two parts: the metal key you can see and the RFID chip in the key handle that you cannot ;-) Duplicating the metal key is 5 minutes' work by any skilled machinist or locksmith. Duplicating the code in the chip is a whole different story
3) The dealer doesn't keep the keycode on file for the same reason safe manufacturers don't keep spare keys to the safes they sell -- it would expose both to huge liability for each and every theft that happens out there. It's much better, in both cases, to move that responsibility to the customer by asking them to "write down the key code on this page of the manual for further reference". If the customer didn't do it (and, most of the time, also if they lost ALL the keys), then a hefty charge is applied for "breaking into" the system, once again to discourage fraud. On safes, it's an actual break-in while on motor vehicles it's usually a matter of replacing the ECU altogether.

Nothing I've said above excuses them for cutting the wrong key :D That's obviously a screw-up they will have to fix for themselves.
 

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Discussion Starter · #3 ·
It's worth mentioning a few things:
1) Everything with an engine and immobilizer (the CTX1300 included) intentionally has a drawn-out key reissue process (sometimes in time, some other times in price) to discourage fraud
2) The key (= the thing which makes the motorcycle start) is actually two parts: the metal key you can see and the RFID chip in the key handle that you cannot ;-) Duplicating the metal key is 5 minutes' work by any skilled machinist or locksmith. Duplicating the code in the chip is a whole different story
3) The dealer doesn't keep the keycode on file for the same reason safe manufacturers don't keep spare keys to the safes they sell -- it would expose both to huge liability for each and every theft that happens out there. It's much better, in both cases, to move that responsibility to the customer by asking them to "write down the key code on this page of the manual for further reference". If the customer didn't do it (and, most of the time, also if they lost ALL the keys), then a hefty charge is applied for "breaking into" the system, once again to discourage fraud. On safes, it's an actual break-in while on motor vehicles it's usually a matter of replacing the ECU altogether.

Nothing I've said above excuses them for cutting the wrong key :D That's obviously a screw-up they will have to fix for themselves.

USA Bikes do not appear to have the Honda HISS system.

I was disappointed to find that out. I am not sure what countries have this feature but from what I can gather and have been told, the USA sold bikes do not have this feature.

Although....I do understand your comments..

:smileygarden_de_ban
 

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A quick check reveals that, indeed, US (and even Canadian) models don't have HISS. Sad for Honda and even worse for the locksmith who managed to fumble with their key code database and cut the wrong key.

Come to think of it, something similar happened when I got the Sportster: the EU model came with the alarm already fitted (with vibration sensor and horn, the works) but it was an option on the US model (which only had the keyfob thing by default).
 
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Discussion Starter · #5 ·
Today I was given the CORRECT key.
They did indeed cut it wrong in California yet swore that was impossible.....

*sigh*
 

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Glad you got your issue fixed in the end :)
 
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I also went through the search of local and out of town locksmiths to get a third key. I like to hide one on the bike in case I lose the primary while out of town. No one had the blank or a source for them and only a couple in Columbus, Oh had the equipment to cut this type of key. Didn't care to ride over a hundred miles one way to give either of the them the opportunity to screw up a key blank I would of had to buy from the dealer. Ordered one through the dealer, after they read up on how to order it and had it in a week. The key worked and will serve as a second spare. It is a mechanically cut factory key blank using a tool similar to a router with a computer to guide the cutter based on the code, it is not a laser cut like the originals.

Yes, I was a locksmith over ten years for my second career. I don't really care for this type of key/lock because they tend to wear more quickly than the old fashioned type. The working surface of the tumblers is smaller. So, it is best to keep the locks as clean as possible and well lubricated.
 
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