Tire not what I ordered. Grrr!

658 Views 15 Replies 8 Participants Last post by bruceb, 11 d ago

bruceb

Discussion Starter · 26 d ago

Told my dealer to get me a replacement front tire for the METZELER ME888 ULTRA. Just $30 more than me buying it. Well OK.

Yesterday they puts on new tire. $70 more

. Then I discover he installed a Michelin Scorcher Harley 130-70 B18 63H, with a Harley Davidson imprint on it

.

I'm debating whether to make an issue of it. Been satisfied with this dealer up to now. I don't see any reference on this site to this tire. Only the Michelin Commander, which I've run in the past. I have a Metzler ME888 on the rear.

???

Reactions: 5

1 - 16 of 16 Posts

Glen Chapman

· #2 · 25 d ago

I think the dealer should install what was asked for. Sometimes a scene is necessary. I am supersized they would install Harley imprinted tire on anything but a Harley. Just my 2 cents

Reactions: 5

Infidel

· #3 · 25 d ago

I sure wouldn’t let that slide… no way.

Reactions: 3

bruceb

Discussion Starter · #4 · 25 d ago

What about this Michelin Scorcher Harley that they installed? I don't see any mention of it on this forum. Only the Commander. The pattern is quite different from the back tire, as well as the Commander. The Scorcher has a crease running down the center of the tire, whereas both Metzlers have diagonal lines. Not sure that really matters.

Reactions: 1

BlueThunder

· #5 · 23 d ago

I don't understand... You picked up your rim (or bike) and checked it wasn't the tire you bought. Did you not say something then? If you left with the rim (or bike) then you accepted the replacement. If that is the case, you have nothing to complain about. You accepted it. If the rim (or bike) is still at the dealer then tell him to replace the tire with what you paid for - if that is what you want.

Reactions: 5

Stlburd2

· #6 · 23 d ago

Is that a HD dealership? Crazy they would think just anyone wants the HD logo. I’d have to say something I think. **** that HD logo accounts for the price difference. Willie’s got to get his cut. JMHO. Please let us know how ya come out.

Reactions: 1

gordinier

· #7 · 22 d ago

bruceb said:
Told my dealer to get me a replacement front tire for the METZELER ME888 ULTRA. Just $30 more than me buying it. Well OK.

Yesterday they puts on new tire. $70 more . Then I discover he installed a Michelin Scorcher Harley 130-70 B18 63H, with a Harley Davidson imprint on it .

I'm debating whether to make an issue of it. Been satisfied with this dealer up to now. I don't see any reference on this site to this tire. Only the Michelin Commander, which I've run in the past. I have a Metzler ME888 on the rear.

???

did he inform you that they were installing the michelin tire? if not, i would be incensed. like, who approved the change. whats next?? they decide ot change something else without approval. i would DEFFINITELY step up to the plate and take a swing! and swing for the fences!

Reactions: 1

gordinier

· #8 · 22 d ago

BlueThunder said:
I don't understand... You picked up your rim (or bike) and checked it wasn't the tire you bought. Did you not say something then? If you left with the rim (or bike) then you accepted the replacement. If that is the case, you have nothing to complain about. You accepted it. If the rim (or bike) is still at the dealer then tell him to replace the tire with what you paid for - if that is what you want.

IF oyu did sign on the receipt and pay for the work. you have accepted the transaction. i just would let them know you are not pleased. IF , if it happens again i would not pay for it and mnake sure they know they will be getting all the free advertising they can get. none of it in a good way. that kind of news deffinitely has an impact in the motorcycling community. as in we mo' deffinitely pay attention. that translates of course to less money for him.

Reactions: 1

Infidel

· #9 · 21 d ago

I guess it pays to forge a good relationship with a good dealer.
Last week I called a local guy in town about replacing tires and possibly changing fork oil weight. He said “we don’t work on jap bikes” 😂 I’m to old to go have a talk with him now. lol

update?

Reactions: 1

bruceb

Discussion Starter · #10 · 21 d ago

Infidel said:
I guess it pays to forge a good relationship with a good dealer.
Last week I called a local guy in town about replacing tires and possibly changing fork oil weight. He said “we don’t work on jap bikes” 😂 I’m to old to go have a talk with him now. lol

update?

Yeah. I been using this same dealer for six years now. Helps. I've never complained to him before.

I called my parts guy last Monday. He said he would order another tire. He said, "Well, the Scorcher is the only bias tire I know of."

"No, I want the Metz radial. [ME888] Like the one you put on the back."

You can't make this up. More to come....

Reactions: 2

HefmoGB

· #11 · 20 d ago

That **** wouldn't fly with me. I'd be rather pissed off about it. And I'd make a scene, if necessary. But I'm that kind of guy....

Reactions: 2

Gregory Tubbs

· #12 · 20 d ago

BlueThunder said:
I don't understand... You picked up your rim (or bike) and checked it wasn't the tire you bought. Did you not say something then? If you left with the rim (or bike) then you accepted the replacement. If that is the case, you have nothing to complain about. You accepted it. If the rim (or bike) is still at the dealer then tell him to replace the tire with what you paid for - if that is what you want.

I've heard the same thing about semi truck repairs, or autos. You're pretty much screwed once you pay the bill because that means you agreed with the repairs.

Reactions: 1

Stlburd2

· #13 · 17 d ago

I purchased four tires for my Equinox from a local Chevy dealer only because of a great price and rebate. Leaving the dealership it had a pronounced shimmy in the front. Went right back, service mgr drove it. Went right back to the shop. The installer did not balance the right front. I guess it happens all over. Just glad I went back within 4-5 min of picking it up.

Reactions: 2

bruceb

Discussion Starter · #14 · 12 d ago

Finally resolved. Dealer swapped out the tire for the Metzler888 and issued me a refund for the difference for the higher price Michelin. Guy said "I'm sorry too", to which I replied, "Thanks for standing behind your work. That's why I come here".

Reactions: 4

Infidel

· #15 · 11 d ago

As should have happened. PLUS, give you 5% off your next purchase for having to d ink around.
I was at taco John’s and they shorted me a burrito so I called them up and they said “ we’re so sorry, come back for a free one”. No, not free - I already paid for it and I live out in the country…

I can’t understand why businesses try to do that and save 10 bucks when in reality, I’ll never come back again and that will cost you much more over the long run. Maybe I’m just old fashioned…

Im glad they straightened it out!

Reactions: 1

bruceb

Discussion Starter · #16 · 11 d ago

Coulda been worse! They might have sold you a bias burrito along along with a radial burrito. Mighta choked ya!

Reactions: 4

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